Effective Date: [01-06-24]
At Silqé Body Butters (“Silqé,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
- Personal Information:
Name, email address, phone number, shipping address, billing address, and payment details when you make a purchase or create an account. - Non-Personal Information:
Browser type, IP address, device information, cookies, and website usage data to improve our services. - Voluntary Information:
Any information you provide through customer support, surveys, or product reviews.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfill your orders (including shipping and billing).
- To communicate with you regarding order updates, inquiries, or support requests.
- To send promotional emails or newsletters (with your consent) about new products, offers, or updates.
- To improve our website and services through analytics and customer feedback.
- To comply with legal obligations and prevent fraudulent activity.
3. Sharing Your Information
We respect your privacy and will not sell, trade, or share your personal information with third parties except:
- With trusted service providers (e.g., payment processors, shipping companies) to complete your order.
- To comply with legal requirements or protect our rights and property.
- In the event of a business sale, merger, or acquisition, where data may be transferred as part of the transaction.
All third-party partners are obligated to protect your data in compliance with this policy.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience.
- Track website performance and usage patterns.
- Save preferences (e.g., cart items, login details).
You can manage or disable cookies in your browser settings. However, disabling cookies may limit certain website features.
5. Data Security
We take data protection seriously and implement industry-standard security measures, including:
- Encrypted transactions (SSL technology).
- Secure data storage with restricted access.
- Regular website and system monitoring to detect vulnerabilities.
However, no online data transmission is 100% secure, and we encourage users to protect their login credentials.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request details of the personal data we hold about you.
- Correction: Update or correct any inaccurate information.
- Deletion: Request that we delete your personal data (subject to legal requirements).
- Opt-Out: Unsubscribe from marketing emails or withdraw consent for data processing.
To exercise your rights, contact us at sales@silque.co.za
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their policies before providing personal data.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us:
Silqé Body Butters
Email: sales@silque.co.za